Refund Policy

1. Our Guarantee

At SubmitWell, we're committed to delivering high-quality manual directory submissions. We guarantee:

• All submissions will be completed manually by our team
• Delivery within 6 business days
• Professional submission to quality directories
• Detailed report with live links and screenshots

If we fail to meet these standards, you're entitled to a full refund.

2. Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 30 days of purchase
• You're not satisfied with the quality of our work
• We failed to deliver within the promised timeframe (6 business days)
• We failed to complete the submissions as promised
• The submission quality did not meet our standards

3. How to Request a Refund

To request a refund, simply email us at support@submitwell.com with:

• Your order number or PayPal transaction ID
• Brief reason for the refund request (optional)
• Your email address used for the purchase

We process all refund requests within 2-3 business days. No lengthy forms or hassle required.

4. Refund Process

Once we receive your refund request:

1. Review (1 business day): We'll review your request and confirm eligibility
2. Approval (immediate): We'll send you a confirmation email
3. Processing (2-3 business days): Refund is processed through PayPal
4. Completion (5-10 business days): Funds appear in your account

Note: The time it takes for the refund to appear in your account depends on your payment method and financial institution.

5. Refund Method

All refunds are processed through the original payment method (PayPal). The funds will be returned to the same PayPal account or payment source used for the purchase.

6. What Happens After a Refund

Once a refund is issued:

• Any pending submissions will be cancelled
• You will no longer have access to submission reports
• Live directory listings may remain (directories control removal)
• We appreciate feedback on how we can improve

7. Non-Refundable Situations

While we aim to accommodate all reasonable refund requests, refunds may not be available in these situations:

• Requests made after 30 days from purchase date
• Services already completed with delivery report provided
• Customer provided false or misleading information
• Customer content violated our Terms of Service
• Customer used the service for illegal or unethical purposes

However, we evaluate each request individually and may still offer refunds at our discretion.

8. Partial Refunds

In some cases, we may offer partial refunds if:

• Work was partially completed before the refund request
• Some submissions were successful but others were not
• You're satisfied with some aspects but not others

We'll discuss partial refund options with you on a case-by-case basis.

9. Directory Acceptance Policy

Important clarification: While we manually submit your startup to all directories in your package, we cannot guarantee acceptance by every directory, as each has its own editorial review process.

Our refund policy covers:

• ✅ Quality of our submission work
• ✅ Completion of all promised submissions
• ✅ Delivery timeframe
• ✅ Professional presentation of your startup

Our refund policy does NOT guarantee:

• ❌ 100% acceptance rate by directories
• ❌ Specific SEO results or rankings
• ❌ Traffic increases
• ❌ Domain Authority improvements

10. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. We're committed to resolving any issues quickly and fairly.

If a chargeback is initiated without contacting us first:

• We will provide evidence of service delivery to PayPal
• Your account may be suspended from future purchases
• We prefer to resolve issues directly for a faster resolution

11. Questions About Refunds

If you have any questions about our refund policy or want to discuss your specific situation, please don't hesitate to reach out:

Email: support@submitwell.com
Response Time: Within 24 hours (usually much faster)
Website: https://submitwell.com